While we hope you never encounter an emergency during your service, if an issue arises—such as an injured, sick, or lost pet—please contact the number in the Emergency Tab left by your client immediately so you can b assist in resolving the situation as quickly as possible.
Tip: Prevention is Key
Whether you're a pet owner or a pet sitter, you can help prevent situations that might escalate into emergencies by keeping the most up-to-date records of the pet’s medical history, vaccinations, diet, and special needs.
Communication before the booking is important to discuss this information.
Emergency Services Provided by TotoPet
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24/7 Emergency Support
The TotoPet support team is available around the clock to assist you in the event of an emergency. -
Resources for Pet Sitters
Explore posts and guides that inform you on how to prevent pet escapes, read dog body language, and more.
